Returns & the misprint promise

The misprint promise

If your order arrives misprinted, damaged or wrong, tell us within 30 days of delivery and we'll reprint it or refund it — matching our print partners' policy. Because everything is made to order, we can't accept returns for a change of mind or the wrong size picked at checkout.

What isn't covered

Everything is made to order, one at a time, after you order it — so we can't accept a return for a change of mind, or because a size runs differently than you expected. Please check the size and colour on the product page before you order.

How to report a problem

1. Email hello@bognook.com within 30 days of delivery.
2. Tell us what's wrong and include a photo if it's a misprint or damage — it speeds things up.
3. We'll sort out a reprint or a refund.

Shipping & where we print

Printed to order, one at a time, by our US print partners. Orders outside the US may owe import tax or duties on delivery; we don't collect these at checkout. See the full shipping page.